At Flowering Frames, we strive to provide high-quality nursery products and excellent customer service. Please review our cancellation, return, and exchange policy below for information on how we handle these requests.Cancellation Policy: Customers may request a cancellation of their order within 24 hours of placing the order, subject to order processing status. Please contact our customer service team as soon as possible to request a cancellation. If the order has already been processed or shipped, it may not be eligible for cancellation. Refunds for cancelled orders will be processed to the original payment method used for the order.Return Policy: Customers may request a return of their purchased product(s) within 7 days of receiving the order. To be eligible for a return, the product(s) must be unused, in its original packaging, and in the same condition as when received. Customers are responsible for the return shipping costs unless the product(s) is damaged, defective, or incorrect. To request a return, please contact our customer service team and provide your order number, the reason for the return, and any supporting documentation, such as photographs of the product(s) in question. Once the return is approved, we will provide instructions on how to return the product(s) to us. Refunds for returned products will be processed to the original payment method used for the order, minus any applicable shipping or handling fees.Exchange Policy: Customers may request an exchange of their purchased product(s) within 7 days of receiving the order if they received a damaged, defective, or incorrect product(s). To request an exchange, please contact our customer service team and provide your order number, the reason for the exchange, and any supporting documentation, such as photographs of the damaged, defective, or incorrect product(s). Once the exchange is approved, we will provide instructions on how to return the product(s) to us and arrange for a replacement product(s) to be sent out. If the requested replacement product(s) is not available, we may offer a refund or alternative options.Note: We reserve the right to assess the condition of returned product(s) and may refuse a return or exchange if the product(s) does not meet our return or exchange criteria, or if the request is made beyond the specified timeframe mentioned above.Please contact our customer service team for any questions or concerns regarding cancellations, returns, or exchanges, and we will be happy to assist you.Note: Our cancellation, return, and exchange policy may be subject to change without notice, and the most current version will be available on our website.Thank you for choosing Flowering Frames for your product needs!