Shipping Policy

We deliver products all over India.

Refund Policy

At Flowering frames, we strive to provide high-quality nursery products and excellent customer service. We understand that sometimes, a refund may be requested by our customers. Please review our refund policy below for information on how we handle refund requests.Refund Eligibility: Customers may be eligible for a refund if the following conditions are met:Damaged or Defective Products: If the product(s) received are damaged or defective, customers must notify us within 48 hours of receiving the order. Customers may be requested to provide photographic evidence of the damaged or defective product(s). We will assess the situation and may offer a refund, replacement, or store credit, depending on the nature of the issue.Incorrect or Missing Products: If the order received contains incorrect or missing products, customers must notify us within 48 hours of receiving the order. We will verify the order details and may offer a refund, replacement, or store credit for the incorrect or missing product(s).Refund Process: To request a refund, customers must contact our customer service team via email or phone within the specified timeframe mentioned above. Please provide your order number, the reason for the refund request, and any supporting documentation, such as photographs of the damaged or defective product(s) or incorrect/misssing product(s). We will review the request and respond within a reasonable timeframe.If a refund is approved, the refund will be processed to the original payment method used for the order. Please note that the refund may take several business days to be reflected in the customer's account, depending on the payment method and financial institution.Refund Exceptions: Please note that the following situations may not be eligible for a refund:Change of Mind: We do not offer refunds for change of mind or if the customer simply no longer wants the product(s) after purchase.Customer Error: We are not responsible for refunds due to customer error, such as providing an incorrect shipping address during checkout.Custom or Special Orders: Custom or special orders, including personalized or made-to-order products, may not be eligible for a refund unless they are damaged, defective, or incorrect.Sale or Clearance Items: Sale or clearance items are sold as-is and may not be eligible for a refund unless they are damaged, defective, or incorrect.Please contact our customer service team for any questions or concerns regarding refunds, and we will be happy to assist you.Note: Our refund policy may be subject to change without notice, and the most current version will be available on our website.Thank you for choosing Flowering Frames for your nursery product needs!

Cancellation / Return / Exchange Policy

At Flowering Frames, we strive to provide high-quality nursery products and excellent customer service. Please review our cancellation, return, and exchange policy below for information on how we handle these requests.Cancellation Policy: Customers may request a cancellation of their order within 24 hours of placing the order, subject to order processing status. Please contact our customer service team as soon as possible to request a cancellation. If the order has already been processed or shipped, it may not be eligible for cancellation. Refunds for cancelled orders will be processed to the original payment method used for the order.Return Policy: Customers may request a return of their purchased product(s) within 7 days of receiving the order. To be eligible for a return, the product(s) must be unused, in its original packaging, and in the same condition as when received. Customers are responsible for the return shipping costs unless the product(s) is damaged, defective, or incorrect. To request a return, please contact our customer service team and provide your order number, the reason for the return, and any supporting documentation, such as photographs of the product(s) in question. Once the return is approved, we will provide instructions on how to return the product(s) to us. Refunds for returned products will be processed to the original payment method used for the order, minus any applicable shipping or handling fees.Exchange Policy: Customers may request an exchange of their purchased product(s) within 7 days of receiving the order if they received a damaged, defective, or incorrect product(s). To request an exchange, please contact our customer service team and provide your order number, the reason for the exchange, and any supporting documentation, such as photographs of the damaged, defective, or incorrect product(s). Once the exchange is approved, we will provide instructions on how to return the product(s) to us and arrange for a replacement product(s) to be sent out. If the requested replacement product(s) is not available, we may offer a refund or alternative options.Note: We reserve the right to assess the condition of returned product(s) and may refuse a return or exchange if the product(s) does not meet our return or exchange criteria, or if the request is made beyond the specified timeframe mentioned above.Please contact our customer service team for any questions or concerns regarding cancellations, returns, or exchanges, and we will be happy to assist you.Note: Our cancellation, return, and exchange policy may be subject to change without notice, and the most current version will be available on our website.Thank you for choosing Flowering Frames for your product needs!

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